We hope you will be very happy with your Maticevski order. However, if for any reason you are not completely satisfied, our returns process is quick and easy to navigate.
If you wish to return your item, please contact us at firstname.lastname@example.org within 5 business days of receiving your item.
We will send you a Returns Authorisation form, which you are required to fill out and send with return item back to us. We must receive your item within 10 business days of the Returns Authorisation form being sent.
Kindly note that items are only eligible for a refund if they were purchased at full price. The shipping costs will be deducted from the refund. Maticevski does not cover return shipping costs.
For items purchased on sale at up to 25%, Maticevski offers an exchange only. For items purchased on final sale (50% off) items are final sale and not eligible for an exchange or return.
All items must be returned in the same condition they were sold in, with all packaging materials and no tags removed. When trying on items please ensure that you are not wearing makeup or tanning products, they may rub off onto garments, this too will void the return or refund.
Items must not have been dry-cleaned or cleaned in any other manner which might alter the look, smell, or appearance of the garment.
Maticevski will not accept returns on items that are damaged or soiled in any way.
All international refunds are subject to a $45 import fee, which is applied by Australian customs when clearing goods into the country. This amount will be deducted from your total refund.
Please note that Maticevski can only accept returns for items purchased on tonimaticevski.com. Any item purchased from one of our recommended stockists must be returned to them.
Once your return has been received, we will process your refund within 2 business days. Please note that processing times vary from bank to bank, so please allow up to 5 business days for the money to clear back into your account.