Returns & Exchanges

We hope you will be very happy with your Maticevski order. However, if for any reason you are not completely satisfied, our returns and exchange process is quick and easy to navigate. 

 

AUSTRALIA

Exchanges

We offer a singular direct exchange for full-price and sale items up to 50% discount only. If you wish to exchange your item, please contact us at orders@tonimaticevski.com within 5 business days of receiving your item. We will send you an RA form, which you are required to fill out and send back with your return item via your preferred courier or postal service. We must receive your item within 10 business days of the RA being approved. Please note if you are exchanging for another item—we do not hold items for exchanges. You can make a separate purchase of the replacement item to secure your size and style. If there is more than one direct exchange required, freight will be charged to send out additional items. Please note we do not issue credit notes. The exchange must be to the same value or higher than the original purchase amount.

Returns

We offer a full return service for all full-price and sale items up to 25% discount only. If you wish to return your item, please contact us at orders@tonimaticevski.com within 5 business days of receiving your item. We will send you an RA form, which you are required to fill out and send back with your return item via your preferred courier or postal service. We must receive your item within 10 business days of the RA being approved. Once your return has been received and approved for a refund, we will process your refund within 2 business days. Processing times vary from bank to bank, so please allow up to 5 business days for the money to clear back into your account.

 

INTERNATIONAL

Exchanges

We offer a direct exchange for full-price and sale items at up to 50% discount only. If you wish to exchange your item, please contact us at orders@tonimaticevski.com within 5 business days of receiving your item. We will send you an RA form, which you are required to fill out and send back with your return item via your preferred courier or postal service. We must receive your item within 10 business days of the RA being approved. Please note if you are exchanging for another item—we do not hold items for exchanges. You can make a separate purchase of the replacement item to secure your size and style. Please note we do not issue credit notes. The exchange must be to the same value or higher than the original purchase amount. All exchange shipments will also be subject to destination shipping costs. Responsibility for any customs duties, foreign taxes, or other fees, which may be imposed, will rest solely with the customer.

Returns

We offer a full return service for all full-price items and sale items at up to 25% discount only. If you wish to return your item, please contact us at orders@tonimaticevski.com within 5 business days of receiving your item. We will send you an RA form, which you are required to fill out and send back with your return item via your preferred courier or postal service. We must receive your item within 10 business days of the RA being approved. Once your return has been received and approved for a refund, we will process your refund within 2 business days. Please note we do not issue credit notes. Responsibility for any customs duties, foreign taxes, or other fees which may be imposed, will rest solely with the customer. Processing times vary from bank to bank, so please allow up to 5 business days for the money to clear back into your account.

All international returns are subject import fee which is applied by Australian customs when clearing goods into the country. 

Purchased in AUD $57.00
Purchased in USD $42.00
Purchased in EUR €36.00
Purchased in GBP £32.00

 

CANCELLATIONS

We do not allow cancellation of orders, however, if your order has already been shipped to your destination and you decide not to accept this delivery, any shipping costs and other fees will be deducted from this refund. Processing times vary from bank to bank, so please allow up to 5 business days for the money to clear back into your account.

All international returns are subject import fee which is applied by Australian customs when clearing goods into the country. 

Purchased in AUD $57.00
Purchased in USD $42.00
Purchased in EUR €36.00
Purchased in GBP £32.00

 

FINAL SALE AND CLEARANCE ITEMS 

Items purchased on final sale 70% discount are not eligible for an exchange or return. This is indicated on the product page when a product is purchased.

 

CONDITIONS OF RETURN 

All items must be returned in the same condition they were sold in. They must be returned in that same carton, with all the original packaging materials and no tags removed. When trying on items please ensure that you are not wearing makeup or tanning products, they may rub off onto garments. Items must not have been dry-cleaned or cleaned in any other manner which might alter the look, smell, or appearance of the item. Maticevski will not accept returns on items that are damaged or soiled in any way.