We hope you will be happy with your Maticevski purchase.
However, if the item is not quite right, and your purchase qualifies for a return, our returns process is quick and easy to navigate.
Please carefully read our Return Policy below, before purchasing any pieces.
Maticevski will provide:
- Full Refund on Full Price & 25% Reduced styles only.
- Direct Exchange only on 50% Reduced styles - subject to availability.
- Strictly No Returns on 70% Final Clearance styles.
If you wish to return your item, please contact us at email@example.com within 5 business days of receiving your item. You will be provided with a RA form, to be completed and included with your return.
All returns must be received within 10 days of receiving the RA form. Customers are responsible for all return shipments and related shipping costs.
We do not offer cancellations, store credits, credit notes or exchanges, except for direct exchange on 50% reduced styles, as listed above. In order to exchange, you will need to return the original item with a RA form and place a new order while your return is being processed.
Refund processing times vary from bank to bank, so please allow up to 5 business days for the funds to clear back into your account.
CONDITIONS OF RETURN
- Items must be returned in their original condition.
- Maticevski will not accept returned items that are damaged, marked or soiled in any way.
- Items must be returned in the same carton, with all original packaging materials, swing tags, labels and security tag intact.
- Items with tags or labels removed, will not be accepted.
Please take care when trying on items. Avoid dirty hands, make-up and fake tan to ensure items are not marked.
Do not try to spot clean or dry-clean items prior to returning.
All international returns are subject to an import fee, which is applied by Australian customs when clearing goods into the country.
Purchased in AUD $57.00
Purchased in USD $42.00
Purchased in EUR €36.00
Purchased in GBP £32.00
The Duties & Taxes, incurred and paid by Toni Maticevski Pty Ltd at the time of your purchase, will not be refunded.
The Duties & Taxes and import fee will be deducted from the total refund amount.