Join Our Team

Love Fashion? Love helping People? Love Team Culture?

Join the Maticevski team in this newly created dual role as our Customer Service & Production Assistant based in Melbourne, Australia. 

Primarily a customer service role, with key responsibilities and priority to all aspects encompassing the online platforms and customer service requirements, the role also involves assisting the production team in a variety of tasks to ensure seasonal production deadlines are achieved. The split between roles will be allocated according to seasonal targets, so no two days will be the same!

This ongoing role will initially be offered as a 6 month Casual Contract role, with a view to permanency.
Casual Contract rate $25 - $29 per hour, based on relevant experience.

You will be required 5 days a week, between 25 – 30 hours and because we know you have a life outside of work, your start time is negotiable to suit your current commitments.

Reporting to both the Online Manager & Production Manager, the ability to manage multiple tasks and time management skills, not to mention a love of all things Fashion is a must! 

Duties include, but are not limited to:

Customer Service

  • Be the first point of contact for all enquiries via phone & email.
  • Provide excellent customer service to handle & resolve all customer enquiries, in a timely manner.
  • Process & Ship online orders and returns with care, nationally and internationally, in a timely manner.
  • General administration, including weekly reporting.
  • Support the Online Manager to achieve seasonal deadlines.
  • Inventory Control.
  • General housekeeping & Ad-hoc duties.

Production Assistant

  • Seasonal QA.
  • Prepare wholesale garments for customer orders.
  • Factory deliveries – packing and unpacking.
  • Administrative tasks, as required.
  • Support the Production Manager to achieve seasonal deadlines.
  • Assist Warehouse Co-ordinator – some heavy lifting will be required.
  • General housekeeping & Ad-hoc duties.

The successful candidate will ideally have:

  • Positive attitude and sense of humour.
  • Friendly telephone manner and excellent listening skills.
  • Attention to detail & a strong work ethic.
  • Strong computer skills & ability to learn multiple systems quickly.
  • Excellent written & verbal communication skills.
  • Strong organisational skills, be reliable, honest & not afraid of hard work.
  • Ability to multi-task and manage multiple projects.
  • Problem-solving skills, quick thinking & decisive.
  • Customer service experience, retail or call centre.
  • Magento experience is preferred but not essential.
  • Studied Fashion or Fashion related course, preferred but not essential.
  • Strong skills in garment construction and/or sewing, preferred but not essential.
  • Valid Australian Drivers Licence preferred but not essential. 

This role would ideally suit someone with retail and/or garment knowledge/experience, who takes great pride in providing exceptional customer service with a keen fashion sense and attention to detail.

The ideal candidate will prefer a day filled with varied tasks, eliminating boredom, and enjoy working with a close-knit team that relies on each other to do whatever is needed to achieve a common goal...emphasis on TEAM! 

Above all, you will want to have fun while getting through your daily tasks, so a sense of humour and easy-going nature will see you slot right into this role and ultimately, complement an already amazing group of people! 

If this sounds like you, submit your cover letter and CV addressed to the HR Manager @