FREQUENTLY ASKED QUESTIONS
We welcome feedback and enquiries. Please send us an email directly at email@example.com and we will endeavor to get back to you within 24 - 48 business hours. You can also call us on +61 3 9689 9144. Please note our office hours are Monday to Friday 9 am - 5 pm AEST.
No, you are also welcome to checkout as a guest. Creating an account enables you to view your previous orders and update your address information.
You can request to reset your password when logging in to your account. Just tick the box that says 'I've forgotten my password' and we will email you a link to reset it.
Maticevski does not have a stand-alone store. We are stocked globally. You can find our stockists list here.
Contact us as soon as you notice there is anything wrong with your order. You can reach us at firstname.lastname@example.org or at +61 3 9689 9144 between Monday and Friday 9am-5.00pm AEST. Just quote your order number and we will endeavor to assist you as best we can.
We recommend checking your size on our size chart here or on the product page to ensure you are selecting the right size.
Maticevski accepts Amex, Visa, Mastercard, Paypal, and we are partnered with Afterpay and Humm in Australia.
We do not accept Diners Club cards. Maticevski does not offer a lay-buy service.
If you can select your size, the item is in stock. Unfortunately, due to the limited nature of our stock levels, if an item is out of stock it may not be possible to purchase it from our online store. However, we do advise that you contact us to check if the style can be located elsewhere.
Contact us immediately so that we can endeavor to locate your correct size.
Maticevski will provide a full refund on full price and 25% reduced styles, a direct exchange only on 50% reduced styles - subject to availability. Strictly no returns on 70% Final Clearance styles. Find out more about our Returns Policy here. Please note that in order for any item to be returned for a refund or exchange, the item needs to be returned in the same condition it was sold in, and within 10 business days of you receiving it. If the item is returned in a damaged or soiled condition, the item may be returned to you and a refund or exchange refused.
Maticevski cannot hold items in our online store. Please note that 'adding to bag' does not hold the item. An item is only secured once payment has been received. Other customers can still view and purchase any item that is in your shopping bag.
Once your order has been dispatched, you will receive an email with details including a tracking number.
Unfortunately, Maticevski is not able to ship to Russia.
Please refer to our Stockist Page for all of our recommended retailers.
Maticevski is not able to provide an alterations service. Kindly note that should you need to have one of your Maticevski garments altered, we recommend finding a competent and well-recommended seamstress due to the technical construction of our garments.
If purchasing in AUD, Maticevski does not cover any duties or sales taxes that might be applied when importing our goods into your country. We recommend contacting your local customs office to check the fees your order may be subject to. If you are purchasing in USD, GBP, EURO we cover all duties and taxes - for further details please here to SHIPPING & DELIVERY.
Unfortunately, we are not able to produce custom orders of our Ready To Wear Collections.
We recommend storing all Maticevski garments by covering and hanging them in a dark, well-ventilated spot. Please refer to the unique cleaning instructions on the care label of your garment or follow this link for general product care.